Edutrip Tour Guides FAQs
Tour guide questions
- In the first tour, you will be a sub-tour guide. You don’t have to remember everything from the map to the knowledge of locations. A sub-tour guide will:
- Take care of the tourists with the main guide on the road, at the tourism places.
- Chit chat with the tourists
- Support the main guide if the main guide doesn’t remember the map or knowledge 🙂
- Listen and learn from the main guide
- A main guide will do everything to make the tour successful. He/she will:
- Contact tourist and sub guide before the tour starts.
- Take care of tourists during the tour.
- Guide everyone during the tour (about the map, knowledge,...)
- You can be a sub-tour guide from 1 to 3 tours. Most of the students will become main tour guide after 2 tours.
- Some students have a lot of knowledge and confidence dare to be the main guide in the first tour and they did it successfully
- A tour can be hosted by 2 sub-tour guides
- A tour can have 1 to more than 10 tourists.
- If the tour has 1 pax (tourist), It only needs one tour guide
- If the tour has 2 to 4 paxs, It needs 1-2 tour guides
- If the tour has 5 to 9 paxs, It needs 2-3 tour guides (some case will be 1)
- If the tour has more than 10, the manager will arrange it ….
- The number of tour guides will depend on the arrangement of the coordinator.
- The main guide will go first, lead the whole group, sub-guide will go last to take care of the whole group. In case the tour has more than 3 guides, sub-guides will go to the middle of group two.
- Make sure you will communicate with all tourists in the group, don’t let anyone feel isolated.
- Take pictures for paxs and spend time for them to take pictures themselves.
- Arrange the group properly when you come to small places like the ancient house, temple,...
Tour Preparation Questions
- A tour will be longer than 3 hours but normally students did take a tour between 3 to 5 hours and many tours lasted longer than 7-8 hours.
- You can talk freely about everything you like. Some topics you can use: family, study, job(major), traveling, movies, music, the life of Hanoi/Vietnam, student’s life, cuisine,...
- Tip: talk about the simple things, ask simple questions.
- Remember we do this tour to learn, so when you can’t hear something, ask them again (pardon, sorry can you repeat, can you say again,....). Tourists will know your level then speak slower.
- Change the subject if you are confident
- When you are “bị nhạt” or you don’t know what to talk about, you can ask. Students should prepare many questions to ask, then your job is listening to tourist’s stories.
- Ex: How many countries have you visited? Can you tell me about it?
Here are some tips:
- Do the out-door training by yourself one more time before doing a real tour (you can guide your friends in the old quarter tour like a trial)
- Search the map at home and make a schedule before the tour
- To be honest with the tourist that you don’t remember the map so you need to use google map sometimes
- In a tour, sub-tour guide can search on the phone about the map and support for the main. We call that “teamwork”.
- Ask the locals (like vendors, shop owners, …)
- The tourist will be interested in the life of Hanoi, Vietnam, schools, jobs, daily routine,...
- What do you study? What is your major?
- Where are you from? And questions relate to your hometown.
- Teach foreigners about some Vietnamese sentences (Hello, Goodbye, Thank you,....)
- Taking photos is a good skill to learn, if you can take good pictures, your tour will be more successful
- Bargaining skills would be very helpful at the market.
- Sometimes we will have a cancel-tour. Here is the reason:
- The tourist will book many tours in advance (Halong Bay, Sapa, …) so if one of these tours has changed, they have to change the schedule too.
- The tourist cancels if they are sick after a night in the old quarter because they do not get used to Vietnamese time.
- It depends. But the student should do at least 1-2 tours per week.
- After a tour, the main guide should write an email or send a message to their guests to thank them,...
- The main guide should review the tour by themselves (about the weakness, what you don’t know, ….). The review job will help students improve their skills.
- The main guide can mix some places from other tour or go new places (be creative in this case)
- Example: In the Old Quarter tour, the tourist went to Dong Xuan market and Long Bien bridge, then you can add the French quarter in your schedule.
- There are a few public toilets in the Old Quarter but you have to pay. Most of the public toilets in the Old Quarter are not very clean and are squat toilets so it is hard for foreign women to use. The best way could be asking to use the toilet in a hotel.
- It is okay to do one kind of tour, but you should do at least two kinds of the tour. Old with Street food, Old with City,....
- For example, when you do the Old Quarter tour the fifth time, you should not do it like the first time. Make it different by adding some differences, some craziness, … (when you go to Long Bien bridge, you can guide your pax go to the middle of the bridge or go down to Banana garden next to the river; when you do a solo tour, you can drive pax by your motorbike, make it become a motor tour)
- In Viet Nam, we have to study 4 years to get a bachelor degree or 5 years for an engineering degree and two more years for Masters degree then if you want to have doctor degree you need about 4 more years and you have to study for a long time if you want to be an assistant professor or professor.
- No, I can’t. Most of Vietnamese students learn English at school now, before that, in 1960 1970, our parents learned Russian.
- There are only elderly people who live in the time of French colonial who could speak French.
- Yes. You need a license and you can get it when you are 18 years old.
- Jewelry shops at Ha Trung streets, Hang Bac street.
- Travel agency, tourism agency around the old quarter.
- Coffee, Spices, Rice, Clothes, Silk, Shoe, Pottery, Handicraft Products, Dried Fruits,...
- Famous places: Ha Long Bay (beautiful but touristy), Sapa (depends on each season and avoid the town), Ninh Binh.
- Other places: Ha Giang, Mai Chau, Cao Bang,...
- There are many shops in the Old Quarter you can buy pottery and there are many people even go to Bat Trang ceramic village to buy pottery and also try to make their pottery
- A hard question. Northern people have very open-hearted thoughts about the Southern people but on the other hand, it is different, Southern people still have some bad views about the North.
- In the past, the south was dominated by Americans for about 27 Years, So, their thought is quite like western people, but the north is more like Asian people, so we have a little then we have some disagreements in thinking between the two regions.
Old Quarter Tour Questions
We have two solutions for this case:
- Come and pick them up from their hotel
- Send them an address of appointment in the Old Quarter (Ex: no.61 Dinh Tien Hoang street)
- You have to tell tourists about this solution before the tour and have their agreement
- Fake goods is a good topic
- How often do you go to the market and what do you buy?
- Remember the name of some fruits, veggies, spice,...
- Basically, we will only talk about the bed and how Vietnamese people sleep without a mattress.
- Vietnamese believe if you sleep on a hard bed, it would be good for your back and because of the hot weather, in the summer, we slept on this bed without a mattress.
- Google search to know the location of the French Quarter.
- It includes Trang Tien shopping center, Government Guest House, Metropole House, Hanoi Opera House, Frog Garden,...
- The schedule will depend on where you start. Example schedule: St Joseph Cathedral, French Quarter (Trang Tien shopping center=> Hanoi Opera House => Metropole Hotel => Frog Garden => Government Guest House => Ly Thai To Statue), Sword Lake, Ta Hien street, Hang Ma street, Phung Hung street.
- Opens time: 8.30 AM.
- Closes time: 5 PM (time can be affected by holidays).
- After 5 PM, this house still opens but only for selling souvenirs.
- With most of the places, you can check the open/close time on google map but remember time can be affected by holidays and some other reasons.
- Firstly, the Dong Xuan market has many doors. There are 4 streets around the Dong Xuan market: Nguyen Thien Thuat, Dong Xuan, Hang Khoai and Cau Dong. Secondly, I suppose you will go out by the gate at Hang Khoai street, the way will be Nguyễn Thiệp street, when you see the intersection between Nguyễn Thiệp and phố Gầm Cầu, turn right to a small alley. Walk 25 meters more and you will see the backdoor.
Hanoi City Tour Questions
- We pray mostly at home and we also go to the pagoda sometimes. That depends on each person.
- If you are Buddhist, you have to go to pagodas for 3 to 5 days a month and you have to eat vegetarian food for about 5 days a month.
- If you don't practice any religion or don't put too much trust in God, you might go to pagoda once or twice a year for some special Holiday and Lunar New Year.
The Ho Chi Minh mausoleum is opened in the mornings: Tuesday, Wednesday, Thursday, Saturday and Sunday. Monday and Friday's ceremonies are not opened.
- Hot season (from April 1 to October 31):
- Time from 7:30 AM to 10:30 AM.
- Saturdays, Sundays and public holidays from 7:30 AM to 11:00 AM.
- Cold season (from November 1 to March 31 of the following year):
- Time from 8 AM to 11 AM.
- Saturdays, Sundays and holidays from 8 am to 11:30 pm
- On 19/5, 2/9 and 1st Lunar New Year, if it is on Monday or Friday, President Ho Chi Minh will still be opened.
Street Food Tour Questions
- Chicken, Beef, Egg, …. (pho ga, pho bo, bun bo Hue, banh mi, egg coffee,....)
- What we should avoid: bun cha, banh mi thit nuong, banh cuon, fish sauce, ....
- It means communist coffee, you can go there to try coconut coffee. It's a place to recall memories about the Vietnam war and the subsidy period of Vietnam.
- Yes, you can find Cong coffee in every big city in Vietnam
In 1946, Giang was a bartender at Sofitel Legend Metropole Hanoi. He normally made cappuccino for tourists. But at that time, because of the war, he couldn’t find fresh milk to make cappuccino. Giang tried to make a new kind of coffee based on his knowledge. He used a chicken egg yolk, condensed milk, beat them together until it was creamy. He also put cinnamon powder and some drops of rum or whiskey to reduce the eggy flavor.
Then, hot coffee was poured nicely into a cup of egg cream. Coffee would go down to the bottom and push the egg cream to the top. When you try the egg coffee, you can taste the flavor of the egg cream first then gently stirring the cup from bottom to the top until the coffee has a beautiful brown color. After Giang’s death, he passed his recipe to his last son, but one of his daughters learned it too. She made some small changes in the recipe by changing the coffee bean and painting on the top of the foam and opened the coffee shop, Dinh coffee.
If the tourists ask about seafood in Hanoi, I would say:
- You should not try the seafood in Hanoi, it is very expensive and not fresh. But in case they really want to try, there are some restaurants you can try:
- Nhà Hàng Hương Biển (30 Tống Duy Tân), nhà hàng biển Đông 1 (3 Trần Quốc Toản), chuỗi các nhà hàng bún cá, bún ốc, bún hải sản quanh phố cổ :), Quán ốc Hà Trang (1A Đinh Liệt),...
- Vegetarian pho, vegetarian bun cha, tofu/mushroom banh mi, onion banh cuon, (banh trang tron without dried beef, dried squid and quail egg), some kind of sticky rice, dessert, coffee,...
No, you can’t. That water is used for washing and cleaning, if you want to drink that water, you need to filter or boil it
Here are some shops (it might change address in the future):
- Tạ hiện, bia Lan Chín 22 hàng tre, ngã ba Đào Duy Từ - Lương Ngọc Quyến, ngã tư Đào Duy Từ - Hàng Buồm - Mã Mây, ngã ba Chợ Gạo - Đào Duy Từ, ngã tư Hàng Vải - Bát Sứ - Hàng Đồng….